FAQ

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Check-in from 16:00-22:00 / Check-out until 11:00

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The entire property is non-smoking.
If you wish to smoke, please do so outside the building.Please exercise caution when handling any source of fire.

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Yes, guests are welcome to use the shared kitchen. Room C also has its own private kitchen.
The kitchen is equipped with everything you need for preparing your own meals, including cookware, tableware, a refrigerator, microwave, and gas stove.
After use, please wash and put away any dishes and cooking utensils for the next guest. We also ask that you take extra care when using the gas stove or handling any source of fire.

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You are welcome to bring your own food and drinks.
Each guest room has a refrigerator for beverages. A larger refrigerator is also available in the shared kitchen for storing food. Room C has its own private full-size refrigerator.
As the shared refrigerator is used by all guests, we kindly ask you to be considerate and leave enough space for others.

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Afraid not.

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Yes, children are welcome to stay with us. There are no age restrictions.
Children aged 6 and under can stay free of charge when sharing a bed with an adult.Guests aged 7 and over are charged the same rate as adults.

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No, please use nearby parking instead.

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Yes. We accept VISA, Mastercard, American Express, JCB, Diners Club, and Discover credit cards.

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Please note that some restaurants, shops, and attractions in Hakone accept cash only. We recommend carrying cash with you during your stay to ensure a smooth experience.

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Many restaurants around Hakone-Yumoto Station close around 5:00–6:00 pm.
If you plan to dine nearby, we recommend checking opening hours in advance and eating earlier in the evening.
If you plan to cook at the property, we also recommend picking up groceries earlier in the day.